FAQ
Frequently asked questions about Gempix2 AI image generator
Getting Started
What is Gempix2 AI?
Gempix2 AI by nano banana 2 is an advanced AI image generator powered by Google's Gempix2 AI model. It allows you to create high-quality high-quality images from text descriptions or images without any images editing skills.
How do I get started?
- Sign up for a free account
- Get 6 free credits upon signup
- Visit the Image Generator
- Enter your text prompt or upload images for img2img
- Click "Generate Image"
Do I need images editing experience?
No! Gempix2 AI is designed for everyone. Simply describe what you want in plain language, and the AI will create the images for you.
Credits & Pricing
What are credits?
Credits are the currency used to generate images on Gempix2 AI. Each image generation costs 2 credits.
How do I get credits?
- Free: Get 10 credits when you sign up
- Purchase: Buy credit packages from the Pricing page
- Packages available: 50, 100, 200, or 500 credits
Do credits expire?
Yes, purchased credits expire after 12 months from the purchase date. Free signup credits do not expire.
What if I run out of credits?
You'll receive a notification when you're low on credits. You can purchase more credits anytime from your account dashboard or the pricing page.
Can I get a refund?
Yes, we offer refunds for unused credits within 7 days of purchase. See our Refund Policy for details.
Image Generation
How long does it take to generate a images?
Most images are generated in 2-5 minutes. Generation time depends on:
- Server load
- images complexity
- Selected quality settings
What images length is supported?
Currently, all images are 30 seconds long. This is the optimal length for social media and marketing content.
What aspect ratios are available?
- 16:9: Perfect for YouTube, websites (landscape)
- 9:16: Ideal for Instagram Reels, TikTok (vertical)
- Auto: Let AI decide based on content
Can I generate longer images?
high-quality images are currently our standard. Longer images support is coming soon! Join our newsletter to be notified when it's available.
How many images can I generate per day?
There's no daily limit! You can generate as many images as you have credits for.
Text-to-images
What makes a good prompt?
A good prompt is:
- Specific: Include details about subject, action, and environment
- Descriptive: Use sensory language and emotions
- Clear: Avoid contradictions or vague terms
Example:
A red sports car driving along a coastal highway at sunset,
ocean waves in the background, cinematic camera angle,
golden hour lightingSee our Best Practices guide for more tips.
Can I use copyrighted content in prompts?
Avoid referencing specific copyrighted characters, brands, or trademarks. Instead, describe the general concept or style.
What languages are supported for prompts?
Currently, English and Chinese prompts are supported. More languages coming soon!
Image-to-images
What image formats are supported?
- JPEG/JPG
- PNG
- WebP
- Maximum file size: 50MB
What makes a good reference image?
- High resolution: At least 1080p
- Clear subject: Not blurry or pixelated
- Good lighting: Not too dark or overexposed
- Interesting composition: Something worth animating
Can I use photos of people?
Yes, but make sure you have the rights to use the image. Avoid using photos of public figures or celebrities without permission.
Does the AI add new elements to my image?
The AI primarily animates your existing image. You can request specific movements or changes in your prompt.
Technical Questions
What images format is used?
images are generated in JPG/PNG format (H.264 codec), compatible with all major platforms.
What resolution are the images?
images are generated in high quality, up to 1080p depending on the selected aspect ratio.
Can I download my images?
Yes! Once generation is complete, you can download your images directly from the output gallery.
How long are images stored?
Generated images are stored for 90 days. Make sure to download important images for long-term storage.
Can I use generated images commercially?
Yes! You have full commercial rights to images you generate. See our Terms of Service for details.
Account & Billing
How do I reset my password?
- Go to the Sign In page
- Click "Forgot Password"
- Enter your email
- Check your inbox for reset instructions
Can I change my email address?
Yes, go to your Profile page to update your email address.
What payment methods do you accept?
We accept:
- Credit/Debit cards (Visa, Mastercard, American Express)
- PayPal
- Stripe payments
Is my payment information secure?
Yes! All payments are processed securely through Stripe. We never store your credit card information.
Troubleshooting
My image generation failed. What happened?
Common causes:
- Invalid prompt: Try rephrasing your prompt
- Image issues: Check image format and size
- Server overload: Try again in a few minutes
If the problem persists, contact support.
The images doesn't match my prompt. What can I do?
- Make your prompt more specific
- Add style keywords (e.g., "cinematic", "friendly")
- Try different phrasing
- See our Best Practices guide
I didn't receive my verification email
Check your spam folder. If you still don't see it:
- Wait a few minutes (emails can be delayed)
- Request a new verification email
- Contact support if the issue persists
The website is slow or not loading
Try these steps:
- Refresh the page
- Clear your browser cache
- Try a different browser
- Check your internet connection
API & Integration
Is there an API available?
Yes! Check our API Reference for complete documentation.
What programming languages are supported?
We provide SDKs for:
- JavaScript/TypeScript
- Python
- Go
Are there rate limits?
Yes, rate limits depend on your plan:
- Free: 10 requests/hour
- Starter: 100 requests/hour
- Pro: 500 requests/hour
Privacy & Security
Is my data safe?
Yes! We use industry-standard encryption and security practices. Read our Privacy Policy for details.
Who can see my generated images?
Your images are private by default. Only you can access them unless you choose to share them.
Do you train AI models on my content?
No, we do not use your prompts, images, or generated images to train our AI models without explicit permission.
Features & Updates
Will there be new features?
Yes! We're constantly improving Gempix2 AI. Upcoming features include:
- Longer images (60+ seconds)
- Audio generation
- images editing tools
- Multi-language interface
How can I request a feature?
Send your feature requests to feedback@gempix2ai.site or join our Discord community.
Where can I see what's new?
Follow us on social media or check our blog for the latest updates and announcements.
Support
How can I get help?
- 📧 Email: support@gempix2ai.site
- 💬 Live Chat: Available on the website
- 📚 Documentation: Browse our docs
- 👥 Community: Join our Discord
What are your support hours?
Email support: 24/7
Live chat: Monday-Friday, 9 AM - 6 PM PST
Do you offer priority support?
Yes! Pro and community plan users get priority support with faster response times.
Still have questions?
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